The Chanel Experience

This was a while ago, but it’s an interesting story in my eyes. So a couple weeks ago I went into a Chanel boutique in Holt Renfrew to ask about some prices. I was met with dirty looks and silence. This one woman totally ignored me, she had to work hard to ignore me too! She turned her back to me so I couldn’t even try to catch her attention, then she ran away to play with someone’s dog. After about 5 minutes of me staring at the same bag awkwardly, a woman finally asked what I wanted. When I asked about the prices she told me bluntly and then just stared at me until I would leave. Which I did quickly! I know the treatment at Chanel isn’t always so great but it’s never been that bad in the past. I left feeling like complete crap, more than usual! I told my mom about it and she apparently had a similar experience at the same place. So out of anger and hurt I wrote a complain letter to the boutique explaining that we will have to take our business elsewhere (first complaint letter I’ve ever written!). So for a while I didn’t get any reply and I kind of forgot about it. Then during one of my classes I got an e-mail on my blackberry from the manager of the Chanel boutique that she wanted to talk to me and she also had left a message on my home phone. I almost crapped my pants in the middle of class, I was so freaked out! I could already hear this woman yelling at me about coming into a store without an intention to purchase and writing a complaint letter about it and getting her in trouble etc. I was so nervous, so I waited until I got home to call her, and I was sweating, like when you would talk to a teacher in High School. So we started to talk and she explained that she took a while to reply because she was away on a buying trip in Europe (GOD I WANT HER LIFE). So I told her my experience and she was SO NICE! I was literally shocked at how lovely she was about it! She actually apologized and asked me to identify who did this because she planned to speak to her staff about how to treat people properly, even if they’re young and not dressed to impress. I was so shocked at how amazing she was about everything that it actually changed my perception of the Chanel boutique. So THANK YOU miss manager! You were awesome! However she then invited me to come to the boutique and say Hi sometime and in my head I went “OH CRAP NOW I NEED TO FIND A CHANEL!”. I might not own a Chanel yet - BUT I WILL. It is my destiny to have a Chanel! I’m a self proclaimed bagaholic, I love bags, especially the expensive ones (my own downfall!).